AI System Integration

Artificial Intelligence integrated with company’s information systems

Software integration with conversational AI

The integration of Artificial Intelligence (AI) into existing software can be performed using API or the direct incorporation of machine learning models into the software architecture.

In the picture, we performed the software integration with conversational AI thanks to a Digital Assistant installed into the Desktop xTouch app in support of Help Desk service, saving the software house time and resources by diverting some of its telephone support staff to more profitable tasks.

integrazione software con IA conversazionale

Artificial Intelligence (AI) is revolutionising the way companies manage their processes and operations.

Thanks to the ability of elaborate large amounts of data in real time, AI can help companies to make more informed decisions and improve operational efficiency.

Some examples of software integration with conversational AI:

Process automation

One of the first area where AI is being applied is process automation. This means that repetitive or rule-based tasks can be performed automatically by AI, freeing up time and resources for the company’s employees. For instance, a company can use AI to automate billing processes, allowing employees to focus on more high-level activity such as developing new products or services.

Forcasting and analysis

AI can also help companies to forecast market trends and customers’ demand. Using machine learning, AI can analyse large amount of historical data and provide accurate forecasts of sales, inventory and other key metrics. This enables companies to make more informed decisions and reduce the risk of costly error.


AI can also be used to improve a company’s cybersecurity. Using machine learning, AI can proactively detect threats and prevents cyber attacks. Furthermore, AI can be used to analyse log data and identify suspicious activities, providing companies with important information about possible threats.

Find out how to start a software integration project with conversational AI to optimise costs and resources in your organisation as well.