Aisaac Conversational AI

What is a digital assistant?

Digital assistants are the latest evolution of chatbots and are software’s capable of interpreting human language and interacting with human beings. What distinguishes them from chatbots are the algorithms and artificial intelligence models that have greatly increased their ability to understand any type of conversation and be able to autonomously provide a complete and coherent response.

AISAAC Conversational AI is the conversational artificial intelligence software that enables the creation of digital assistants (chatbots), voice assistants and digital humans capable of interacting with users or integrating with corporate infrastructures to automate employee tasks.

AISAAC Conversational AI uses proprietary algorithms based on dependency grammar to create digital assistants capable of verbally interacting with users with a 99.67% understanding rate.

Grazie a questo innovativo approccio alla Natural Language Processing (NLP) e all’utilizzo combinato con la Natural Language Generation (NLG) e la Generative Pre-trained Transformer (GPT), Aisaac Conversational AI ti permette di creare azioni dinamiche e soprattutto raccogliere e organizzare tutte le conversazioni, trasformando le parole in preziosi dati operativi per i diversi reparti digitali e commerciali della tua azienda.

Thanks to this innovative approach to Natural Language Processing (NLP) and the combined use of Natural Language Generation (NLG) and Generative Pre-trained Transformer 3 (GPT3), Aisaac Conversational AI allows you to create dynamic actions and, above all, to collect and organize all conversations, turning words into valuable operational data for the different digital and commercial departments of your company.

AISAAC Conversational AI can also integrate with CRM, ERP and/or any software and interact with websites, instant messaging, management systems, smart speakers, VoIP PBXs, and custom Apps.

What can AISAAC Conversational AI do for your business?

Automate customer service

Put your customer at the center by automating the support experience, offering them a single path to resolve even the most complex issues without interrupting service.

Reduce costs and increase efficiency

24/7 operation allows you to be always available, offering a punctual and professional service, reducing personnel operating costs.

Get insights from your data

The importance of data, turning all conversations into organized and usable data to provide analytics and development information for digital, sales and customer service departments.

Work on the most sensitive channels

From text chat on your website to instant messaging channels, from Smart Speaker voice to VoIP switchboards, on your CRM or ERP to the experience of a Digital Human on Totem even in Holographic form.

Aisaac Conversational AI is fully developed and maintained by Officina Tecnologica, we offer full customization capabilities to help you realize any project!

Some features

MULTILINGUAL

Talk to customers around the world with AISAAC Conversational AI available in Italian, English, French, German, and Spanish for data-driven conversation tracking.

USER FEEDBACK

What do users think about the service they received? AISAAC Conversational AI can ask for users’ opinion and store the feedback to report on special charts and transcribe all users’ opinions.

API REST

AISAAC Conversational AI has APIs Rest to send and receive any data from any software (which in turn has APIs). The infrastructure possibilities become infinite and, thanks to the conversion of language into data, a text and/or voice request will be enough to interact with the entire infrastructure of the organization.

DOCUMENT SEARCH

With AISAAC Conversational AI, it is possible to create digital assistants integrated with management systems and databases with loaded PDF documents and read the data they contain by chat request.

BEHAVIORAL DATA

What channels and languages do users use, at what times and on what days? AISAAC Conversational AI can track all user behavioral data and in websites uses IP tracking for geolocation.

ASSISTED NAVIGATION

When the digital assistant is installed on websites, AISAAC Conversational AI can be configured to navigate the user through the information request: if the user is looking for information that is already on the site, the digital assistant will autonomously redirect the user to the web page with the requested information (ideal for e-commerce and product search).

APPOINTMENT MANAGEMENT

AISAAC Conversational AI has a calendar to manage appointments across multiple locations, operators, services and sends reminders or integrates existing calendars (Calendly, Google Calendar, etc.).

OTP AND 2FA AUTHENTICATION

With AISAAC Conversational AI it is possible to configure user authentication using OTN codes or two-factor authentication and recognize the interlocutor to access confidential data and/or information.

WORDPRESS INTEGRATION

AISAAC Conversational AI has native integration with WordPress to read data from all pages, articles, and products/services on the website and generate learning based on site information and leverage other features such as document search and assisted navigation in a combined manner.